Marine Jet Power to provide remote service for electronic control systems

The new remote service application will allow authorised MJP representatives to remotely and securely access the shipboard computers to diagnose and troubleshoot alarms, conduct software updates and assist with start ups and new ship commissioning.

MJP chief technology officer Staffan Sormark said a remote solution was previously under development, but the company accelerated its remote service to assist customers amidst growing travel restrictions as a result of the ongoing Covid-19 pandemic.

Mr Sormark said “we have launched an early version of the remote technology to meet the needs of our customers now".

The secure software uses an encrypted connection and requires authorisation from the ship operator to grant access to MJP representatives at the start of each new remote session. The software is free to download for all MJP customers and compatible with MJP JetMaster 3 and MJP 2000 systems.

While the company can access, diagnose and resolve most issues remotely, some instances will require in-person MJP support and arrangements have been made with local service providers to continue to serve customers when possible.

MJP executive vice president Damian O’Toole said “As our customers adapt to this challenging situation, we have taken a decisive step to ensure they continue to receive the highest level of support possible,” adding “From our office in Sweden, our engineers and service team can continue to safely assist customers worldwide with the same level of care and attention they normally receive from MJP.”