Irish Ferries is to replace its current passenger and freight reservation systems – and has signed an agreement with Hogia Ferry Systems to deliver its standard booking system BOOKIT
Irish Ferries division managing director Andrew Sheen said “We felt from the beginning that Irish Ferries and Hogia would make a good partnership. For any ferry operator, changing their booking systems is no light matter. After years of meetings, site visits, demonstrations and the resulting procurement process, we are confident we have made the right decision in choosing Hogia and BOOKIT.”
Irish Ferries currently have two separate systems for its passenger and freight operations, which will now be replaced with one complete solution. Holding the capacity for both passengers and freight in one system should improve capacity management and simplify their port operations. BOOKIT also has a comprehensive API, which will allow Irish Ferries to integrate any hardware or third-party software, fulfilling both their existing and future needs.
“We run a competitive ferry operation, and by investing in BOOKIT we hope to improve our offerings and customer service. The new system will give us more flexibility, improve holiday packaging, automate our port operations, we will no doubt see improvements for both our customers and staff,” said Mr Sheen.
Hogia Ferry Systems managing director Niclas Blomstrom said “We are seeing more and more ferry operators choosing to buy into a standard system to replace their bespoke or inhouse solutions. A standard system offers the operator continuous product development to keep up with the expectations across the industry, without operators needing to research, scope, develop and maintain that new functionality themselves. The fact that we also have what we believe is the best API on the market, will be invaluable for Irish Ferries during this implementation project, giving them the opportunity to select best of breed components and also to ease the large number of integrations. Reaching this point has been a team effort and although we have hard work ahead of us, it is something we are hugely excited and proud to be undertaking.”
The contract was signed in January, and routes will be available for passenger bookings by the end of the year. The passenger side of the operations will be rolled out in phase one, followed by the commercial business in a second phase in 2021.
Irish Ferries, part of the Irish Continental Group, has four ropax vessels and one Fastcraft operating on two routes across the Irish Sea, and a direct route between Ireland and France.