German owner invests in remote support solutions

This Germany-headquartered operator has signed a new five-year maintenance and support agreement with Telemar, a subsidiary of Marlink group.

Under the agreement, Telemar will provide in-person and remote service support for bridge navigation equipment on NSC’s diverse fleet of container ships, multi-purpose carriers, bulkers, con-bulkers, car carriers and tankers.

Covered in the five-year agreement is inspection, maintenance, testing and overhaul of bridge equipment including radio surveys, voyage data recorders, X-band and S-band radars, and gyro compasses.

Telemar will provide NSC with access to its system for advice on due dates for service and parts replacement and remote service support year-round. NSC gets complete predictability in terms of its maintenance programme and scheduled service costs enabling better planning and execution, and ensuring vessels operate safely and in regulatory compliance.

Telemar’s agreement is also in line with NSC’s digitalisation strategy and links with its smart connectivity networks, which is supplied by Marlink’s Sealink VSAT.

“Digitalised and efficient vessel operations require reliable connectivity and certainty of service for critical bridge navigation components and systems,” said NSC-Group director for fleet management Björn Eichhorn.

“Our experience with Marlink’s connectivity and the efforts of the Telemar team to respond to our request for service were critical deciding factors.”

The combination of high-performance connectivity across intelligent hybrid networks and support for bridge electronics further supports NSC’s strategy for digitalisation and vessel performance optimisation.

Remote support and smart network connectivity will be discussed during Riviera’s Vessel Optimisation Webinar Week, 7-11 December - use this link for more details and to register for this event