Ballast water treatment specialist Optimarin has signed an agreement with US-based Lee Engineering Supply Company to warehouse spare parts
Optimarin was the first company to achieve full USCG approval and the first to offer a five-year parts and servicing guarantee on fleet agreements. The company has sold over 1,000 units over the last five years and in February won an order for 16 more units. Now it plans to strengthen its global network of service and spare parts.
Optimarin chief executive Leiv Kallestad said the agreement with Lee Engineering Supply Company is aimed at providing improved after-sales service to owners operating in the Gulf of Mexico. “By warehousing critical spare parts at Lee Engineering’s facilities in Louisiana, we can make sure our customers have rapid access to both spare parts and service, if required.”
Optimarin executive vice-president sales & marketing Tore Andersen said most requests for spare parts logged at Optimarin’s 24/7 service centre in Stavanger, Norway are UV lamps and the quartz glass coverings that protect them, which can now be provided for same-day delivery to owners operating in the Gulf of Mexico.
Lee Engineering Supply Company is part of Optimarin’s service network, with a dedicated technician certified by Optimarin on call to provide repair, maintenance and software upgrades when required. The company also operates service centres in ports in Europe, Asia and the USA and for customers who trade on the west coast of Africa with plans to open another service centre in Namibia.
Mr Kallestad says after-sales is critical to Optimarin’s growth strategy. “Our customers appreciate the reliability and quality of our ballast water treatment systems, but as sales continue to increase, we recognise the importance of offering best-in-class customer support,” he said. “Our goal is to be where our customers are.”
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