Semco Maritime is implementing a remote collaboration program to reduce downtime for offshore customers
The company is testing different devices using augmented reality (AR) to carry out remote collaboration between offshore service personnel and onshore experts.
Once the AR technology is deployed on a full scale, Semco said it expects its customers to benefit from faster service on offshore platforms, reduced need for traveling, and easier access to specialists via remote collaboration.
In one example from the company, a service technician wearing the Trimble XR10 device – which integrates Microsoft’s HoloLens 2 into a hardhat – is able to walk around an offshore rig in the North Sea while a project team in an office in Esbjerg, Denmark can see exactly what the technician sees.
A mechanical engineer at Semco Maritime, Bjarke Nordsen said “A lot of service and maintenance on our equipment requires specialised knowledge but doesn’t necessarily take long to perform” adding “a large part of these tasks can be carried out by local staff with remote assistance from our experts onshore.”
The expert and the local technician work in tandem, the company explained. The expert can see the technician’s field of vision and draw or write in a digital layer that the technician sees on top of the real world through the glasses.
Semco sees remote collaboration as viable throughout the value chain, noting that, for instance, FAT (Factory Acceptance Tests) can benefit from remote collaboration.
Team Lead Commissioning, Sai Thane Han said “If you include the lost time and the time spent on coordination, travel expenses are through the roof for some FATs. When we use remote collaboration for FAT, the customer only needs to send one person, and then the rest of their team can join a Teams meeting and guide their colleague to perform the tasks of their expertise. The process will be cheaper, and in most cases, we will be able to ship the finalised equipment sooner.”
Remote collaboration takes place via Microsoft Teams meeting, with different specialists participating if needed. Semco Maritime is also working with Danish VR and AR experts Virsabi to fine tune its setup by defining the right setup for service centres, cloud platforms and software applications.