A Singapore-based ship operator has turned to VSAT to secure high performance communications for vessels under its management.
MSI Ship Management has contracted Satcom Global to provide its Aura VSAT services for a fleet of newbuild cargo ships that came under its management in 2017.
Satcom Global has installed VSAT hardware including antennas and integrated network devices to provide Ku-band satellite communications with L-band back-up on these ships.
MSI head Sanjay Ramnathan said VSAT will be installed on additional ships that come under its management later this year.
“Aura VSAT is helping us achieve our goals by providing us with a dependable, high performance communications service for safe and efficient business operations at a very competitive price,” he said.
MSI’s VSAT service is being monitored and supported using IPSignature 4 devices on each ship, which automatically alerts Satcom Global’s 24/7 technical support team should a problem occur. This triggers a priority investigation which will diagnose and resolve any issues.
Satcom Global engineers completed the installations on MSI vessels in Singapore between December 2017 and March 2018. This involved installing Intellian v100 antennas, updates to the vessels’ wifi networks and IPSignature 4 crew network features that enable seafarers to access internet from their own quarters.
Crew welfare is an important aspect to MSI’s business as it manages a pool of over 2,500 seafarers.
Container ship owners and other shipmanagement companies have also turned to VSAT for crew welfare and operational benefits.