South Korean ballast water treatment system provider Techcross reports that customers are very satisfied with its use of report factory acceptance tests (FATs) to avoid face-to-face meetings during the Covid-19 coronavirus pandemic
With the coronavirus crisis continuing, USCG type-approved ballast water treatment system manufacturer Techcross is solving customer service issues using various solutions.
The Techcross engineering team is filling on-site service gaps through new methods such as training local engineers or providing remote commissioning service using video conferencing.
Techcross reports that the pandemic has made it difficult for Techcross staff to visit clients and conduct factory acceptance tests (FATs), which are final product functionality tests in the presence of clients before products are delivered from factories. In response, Techcross has come up with contactless services in which a video teleconference program is used to conduct remote FAT sessions.
The protocol is for the two sides to prepare communication equipment, with Techcross staff conducting the FAT according to the procedures and the client checking the process in real-time via the video footage. Clients can ask questions or give feedback to be answered immediately, and Techcross personnel are confident that clients find such remote FATs reliable.
To date, Techcross has successfully completed FATs for products to be delivered to two vessels owned by a Malaysian shipping company. In addition, a FAT session was successfully completed for a shipping company in Hong Kong, demonstrating the high potential of this remote service, reports Techcross.
The service is improving with each FAT and Techcross noted that the experience gained is applicable whenever inspection staff cannot visit the client site, even after the coronavirus crisis subsides.
In March 2020, Techcross announced it had bought the rights to patents held by Mitsubishi and Hitachi on BWMS installation technology. This was done to avoid any potential patent disputes.
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