Australian transportation and logistics company Toll Group has shut down its IT systems and a key customer portal in response to a cyber attack
Toll said it was again a victim of ransomware and was cleansing its servers to prevent data being stolen. This is the second time in four months Toll has been attacked by malware as it was also a victim of ransomware in February 2020.
Toll took these latest precautions after noticing unusual activity on some servers. After further investigation, Toll discovered Nefilim ransomware in its system. By discovering the cyber breech early, it appears to have not lost any data to the ransomware.
Toll said it shut its MyToll portal and was removing the threat from its systems by cleaning servers before restoring data from backups.
“As we continue to investigate the details of the ransomware attack that led us to disable various IT systems, we are making good progress in rebuilding the core systems which underpin most of Toll’s online operations,” Toll said.
“This includes cleaning affected servers and systems, and restoring files from backups.”
Toll, which operates marine freight services and container ships in Australia, is using manual processes to keep its services operating until digital systems are restored.
“At this stage, freight shipments are largely unaffected, although, regrettably, some customers are experiencing delays or disruption,” Toll said.
“Parcel tracking and tracing through the MyToll portal remains offline. We are prioritising the movement of essential items,” This includes medical and healthcare supplies into Australia’s stockpile for Covid-19 requirements.
Toll expects disruption to digital services and MyToll portal to continue for several days. “We expect to maintain current business continuity and manual processing arrangements through the week,” Toll said. “We are in regular contact with the Australian Cyber Security Centre (ACSC) regarding the investigation and recovery process.”
Toll transports general cargo, oil and gas equipment and bulk commodities, including aggregates, coal and iron ore by sea.
It also transports specialised freight on ships including vehicles, perishable and temperature-controlled goods, oversized cargo, dangerous goods, weaponry and medical waste.
Toll operates its own terminals and also provides marine and port services, such as containers, cranes, stevedoring and trained personnel in ports throughout Asia Pacific.
It also supports mobilisation and demobilisation of offshore support vessels and drilling rigs in the region.
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