Virtual Conference Help

NEED HELP ACCESSING THE EVENT?

Once you are registered, you are sent an email invitation from noreply@swapcard.com one or two weeks prior to a virtual conference. Use the link provided in this email to access the conference.

If you do not have the email invitation;

• Check you are using the email address you provided at sign-up;
• Check your Junk, Spam or Quarantine folder for the email invitation;
• Add swapcard.com to your safe senders list, or;
• Contact us and we will resend your invitation.

ACCESS TROUBLESHOOTING:

• Recommended browsers: Microsoft Edge or Google Chrome;
• Download the Swapcard app from the Apple store or the Google Play store (IOS or Android)
• Try the Swapcard app on a different device;
• Consult your IT department - is your company firewall blocking access to Swapcard?
• Try using a different internet connection if you have one.

HOW TO USE THE VIRTUAL CONFERENCE PLATFORM:

Our short video is a guide to making the most of your virtual conference experience.

FOR BEST VIEWING: From the Swapcard platform, click on the Live Session tab on the top horizontal menu.

RESOLVE VIDEO CALLING ISSUES IN ADVANCE:

New to Swapcard? Click on top right-hand side of screen and "allow Swapcard to access your mic and camera".
Test your audio/camera/internet beforehand with this precall test link

CONTACT US:

Caitriona Socratous at caitriona.socratous@rivieramm.com, or

Mirella Charter at mirella.charter@rivieramm.com,

Please contact support@swapcard.com if you need help with the event app.