Wallem Group is upgrading its communications by deploying a collaborative platform
Shipmanagement group Wallem is installing a communications ecosystem for its staff and agents to improve their response to shipowner requirements.
Wallem is deploying the SEDNA platform as part of its broader digital transformation to re-engineer how communication takes place between agents and counterparties.
This is expected to streamline interactions with shipowners and improve transparency through using technology intelligently.
“Our agency business needs unified, streamlined communication throughout the lifecycle of any transaction, from discovery and pre-fixture to operations and post-voyage activities,” said Wallem chief executive Frank Coles.
“Being able to retrieve information quickly and delivering consistent, responsive communication to everyone in a transaction is key to enhancing the quality of service we offer our customers.”
Wallem is introducing collaborative inboxes to its agency business line to overcome the limitations of conventional end-to-end email. This includes team inboxes allowing staff to work together on incoming messages and requests.
SEDNA enables users to work from a single original copy of the message, with every attachment, tag and comment held in one place.
This arrangement better aligns with the complex transactions common in a ship agency where large teams are required to work on the same project over a prolonged period.
Wallem will integrate SEDNA with the a3 ship agency system it introduced in Q2 2019. This connection will enable information and incoming messages to be automatically categorised, making it easy to find information related to any transaction.
It will also allow teams to see the entire timeline of a job at a glance.
SEDNA replaces email, which is the default method of communicating and managing transactions in shipping.
Emails are used for chartering, charterers forwarding voyage information or recaps to operations teams, or operators communicating with masters, owners and port agents. This generates thousands of messages per day, resulting in rising traffic volumes and wasted time for shipmanagers.