CSI Europe unveils conference content

With the new location in Europe’s hub for maritime innovation, Hamburg, comes all-new conversations across two tracks: hospitality and interiors – and an entire day themed around shipbuilding. The essential cruise brand voices joining the first CSI Europe conference taking place in Hamburg include Gabi Haupt, Director of Cruise Experience – Riverside Luxury Cruises; Julie Higgins, Director of Hotel Operations & Sustainability Officer – Uniworld Boutique River Cruises; and Alejandra Obregon, Senior Director, Architecture & Hotel Design – The Ritz-Carlton Yacht Collection. They will be joined by their peers from shipyards Meyer Werft, Neptun Werft and Lloyd Werft, design studios JOI-Design, Allstars Design, De Jorio Design International and SMC Design, plus management companies Roland Berger and Columbia. More speakers are to be announced in the coming days.

The topics explored have a distinct European flavour, starting with the keynote session, Delivering premium cruising on smaller vessels. Hospitality@CSI features its own content track, providing visitors with the opportunity to engage their senses with Sensory layering: Enhancing guest experience through emotional connection. This session will trace the customer journey through the five senses, mapping the process of shaping customer experience from concept through to the final thoughtful details. Other sessions on the hospitality track include Beyond function – Strategy, efficiency, and the human element. Intimate Meet the Brand sessions and Lunch & Learns will be arranged around the show floor, offering insight into the inner workings of cruise lines, management companies and shipyards.

The Sustainable Design Summit features at CSI Europe once again, with a dynamic working group shaped by visitors and participants, From ideas to impact: It starts with you. The interiors and hospitality conference tracks and Sustainable Design Summit working group all take place within the bustle of CSI Europe, often hosted on exhibiting suppliers’ stands such as Robos Contract Furniture, Harmony Marine Solutions, CITA Design Studio and OceanCircle. When visitors aren’t attending conferences, they can meet some of CSI Europe’s 250 exhibiting design studios, outfitters and interior suppliers, over half of which are new to the show. After a brilliant two days of knowledge sharing and connections, attendees are treated to a celebration of the industry as the CSI Awards ceremony, sponsored by Kalmar and Trimline, closes the event.