CSSC launches global service agreement for WinGD engines

CSSC Marine Service (CMS) launched its global service product lifecycle support and aftersales service with an agreement signed with Winterthur Gas and Diesel Ltd (WinGD) engines at a ceremony held on 18 January 2018, in Shanghai.

General manager operations and deputy managing director, China, Mr Anil Soni, presented the authorisation to CMS, to formally represent the start of their global service support agreement for all WinGD products – WinGD, Wärtsilä and Sulzer two-stroke engines.

The agreement will allow CMS to perform and offer worldwide services to WinGD low-speed diesel engines. This includes field services, technical services, repair centres and the supply of solutions. This agreement also enables a platform for sharing engine data to ensure that service solutions and findings are directly fed back into the engine design for faster improvement. The agreement includes a 24/7 customer hotline, operated by CMS service engineers and technical experts, with the support of WinGD experts in their key global locations.

CMS president Mr Andrew Stump said “Since the establishment of CMS in 2017 we have been focusing on the necessary business processes, regulations, databases, stock investments, getting our warehouse operational and cultivating relations with important business partners such as WinGD.

“We are committed to providing consistent and reliable product support, and with the advantage of easy access to the technical knowledge of engines and ships built by our fellow CSSC companies, this approved supplier agreement with WinGD was the next logical step in our journey.”

CMS have also recently signed exclusive aftersales agreements with CSSC-MES Diesel Co Ltd and Hudong Heavy Machinery engine factories that includes management of all warranty processes for both WinGD and MAN brand engines. Other agreements signed by CMS recently include: CSSC Jiujiang Fire Equipment Co Ltd, OMT, Italy and Technava, Greece.