Hapag-Lloyd invests in fleet-wide satellite communications upgrade

“NexusWave provides us with a secure, resilient and scalable platform that supports our long-term digitalisation ambitions while improving the onboard experience for our crews,” said Hapag-Lloyd chief information officer and chief human resources officer Donya Amer.

“The fully managed approach allows our teams to remain focused on delivering value to our customers while leveraging advanced technologies and data more effectively across the business.”

Hapag-Lloyd began evaluating NexusWave in 2024 as part of its broader digitalisation roadmap and Strategy 2030 ambitions, which led to a trial installation on some of its vessels.

During the trial phase, direct crew feedback highlighted the service’s ability to deliver a consistent internet experience and global availability, while the shipowner’s evaluation also focused on operational continuity, application performance, cybersecurity resilience and the ability to support Hapag-Lloyd’s evolving digital ecosystem at sea.

“Hapag-Lloyd’s decision to move forward with NexusWave reflects a broader shift taking place in the maritime industry where connectivity is increasingly recognised as strategic business infrastructure,” said Inmarsat Maritime vice president and general manager Gert-Jan Panken.

“Customers are looking for secure, resilient and fully managed platforms that can support operational transformation, digital innovation and evolving sustainability goals at a global scale.”