PrimeServ crystallises MAN B&W commitment

 All of the MAN B&W Diesel group’s worldwide after-sales services are coming together under the brand name MAN B&W PrimeServ, and seven new branches will open during 2006 in Houston, Dubai, Cuba, Guangzhou, Dalian, Mumbai and Los Angeles. Heading the business is Dr Stephan Timmermann, a member of the group executive board.

After-sales is viewed as a core element of the Augsburg-based diesel engine group’s overall business and strong expansion is planned in the next few years. The aim of the PrimeServ network is to engage even more actively with customers and provide an even better service, says MAN B&W Diesel.

A feature of the PrimeServ portfolio will be online services exploiting advanced satellite-based engine monitoring, data acquisition and data evaluation. Poblems in the field will be tackled swiftly and effectively from a new dedicated support facility in Augsburg, wherever possible avoiding the need to fly out service engineers.

Eight installations at sea and in land-based power stations were being served in March, providing valuable experience for future expansion.

Online support via the internet using specialist tools is tailored to the specific demands of each customer and embraces:

• CoCoS EDS software support and maintenance

• CoCoS EDS software updates

• support on engine operation

• advanced trouble-shooting

• evaluation of operating data

• daily downloads of recorded files to the MAN B&W server for automated back-up of EDS historical data.

Among other tools, onboard camera systems are planned to assist in checking and assessing machinery and helping the base team to better and more quickly formulate advice and remedial action.