ChatGPT becomes AI safety assistant on board P&OML vessels

P&OML’s head of HSSEQ trained AISA on P&OML procedures, industry best practice, HSSEQ dashboards and data. He trialled it, then released it across the company and fleet in May within the group’s internal SharePoint site.

“On average, there are around 200 questions per week from crew and staff,” says Mr Neal. “These are questions crew would otherwise have to spend time looking up or face a delayed response from the shore HSSEQ team. Now crew can get instant HSSEQ support whatever time of day, in any language.”

Some of the questions tackled are around the company’s HSSEQ management system content, where to download safety applications, or how to conduct a management vessel visit.

Previously, this information would be stored within a central library of HSE manuals, procedures, posters, videos and other forms of media, and while efforts were made for quick access, AISA trumps them all.

P&OML uses AISA to compile safety and training content and create HSE campaigns, such as one coming soon on safe mooring. “This would normally take at least a week to get all the campaign material together,” says Mr Neal. “AISA helps us get 60% of the work done instantly and then it is up to our teams to tailor the rest to their requirements.”

“We will be working with Microsoft on a full enterprise bot. It has full support from top management as it shows our technology-driven leadership.”

P&OML is continually refining the application, and the team regularly reviews the feedback to the answers from the questions. “It was a lot of work getting this up and running and training the data, but now it is minimal,” says Mr Neal.

AISA 3.0 will be integrated into Microsoft Azure and SharePoint to provide more insights.

“It has been proven with HSSEQ and end users,” he explains. “The world is our oyster in P&OML. We will be working with Microsoft on a full enterprise bot. It has full support from top management as it shows our technology-driven leadership.”

P&OML’s clients will be able to use AISA, with some having already used AISA during audits. Mr Neal says the use-cases and feedback are positive.

“People need to embrace and start using this technology to improve productivity,” he explains. “ChatGPT, while being a powerful tool, is not immune to misuse or the potential generation of inaccurate information, that is why we have developed AISA.” 

AISA effectively instructs personnel on how to appropriately utilise long-language models within the workplace.

“It also serves as a compass, directing individuals to the appropriate contact person for queries that fall outside the scope of ChatGPT’s optimal usage,” adds Mr Neal.

P&OML is not stopping at AISA, plans are already moving to explore a similar assistant to support crews with vessel maintenance as well as other functions within P&OML.

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